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GM's inadequate recall process leads to scrutiny of CarMax

New cars can be prohibitively expensive, especially for Nashville residents who are on a strict budget. Because of this, many people choose to buy used vehicles from dealerships that advertise thorough safety inspections. If it is discovered that these retailers are not providing the safety measures they claim, consumer groups, legislators and federal safety agencies may try to address the problem through public awareness efforts and legislation.

In the wake of investigations into General Motors' auto defects and recall processes, consumer groups are beginning to turn their attention to other major players in the auto industry that may also be putting the public at risk.

National used-car retailer CarMax is facing accusations that it is failing to repair recalled vehicles, despite the company's claims that all its vehicles passed quality inspections. Eleven consumer groups have banded together and asked the Federal Trade Commission to review the issue.

Reports do not indicate whether any legislation speaking to this specific problem will be proposed in the near future. However, the National Highway Traffic Safety Administration is asking Congress for the authority to require that used cars must have recall repairs done before being sold.

Discovering your vehicle has an auto defect can be frustrating and scary, especially if your car manufacturer and/or dealership are found to have negligently placed consumers in dangerous situations. If you are in such a position, you may have the right to file a lawsuit. Those who wish to pursue this option may want to review their cases with an attorney as soon as possible.

Source: The New York Times, "Consumer Groups Ask F.T.C. to Investigate CarMax," Christopher Jensen, June 24, 2014.

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